Announcement : 

Welcome back to Term 4!                                   Thur 15 Oct – Board Meeting                                 Fri 16 Oct – Pou unveiling                                Mon 19 Oct – Mihi Whakatau for new students                                  Thur 22 Oct – Tui Seniors to Long Bay                                       Fri 23 Oct – Staff Professional Development (SCHOOL CLOSED)                                 Mon 26 Oct – Labour Weekend (SCHOOL CLOSED)

Concerns & Complaints

Concerns and Complaints Procedure

Concerns and Complaints

We are committed to maintaining open and respectful communication within our school community. If you have a concern, we encourage you to contact us as soon as possible so we can work together to resolve the issue.

Before posting concerns online, please talk with us first – we’re here to help. You are welcome to have a support person with you at any stage of the process.

Where to Find Our Policy

Our full Concerns and Complaints Policy is available on SchoolDocs:
www.schooldocs.co.nz     Username: Marlborough  Password: primary

How to Raise a Concern

Most issues can be resolved informally by speaking directly with the person involved. You’ll find helpful guidance under the Raising Concerns and Complaints section on SchoolDocs.

If the concern isn’t resolved informally, please refer to the Assessing and Responding to Concerns and Complaints section for next steps.

Process Overview